Level Pay Program Terms & Conditions

Level Pay Program Terms and Conditions

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Level Pay Terms and Conditions

Level Pay: It is a prepayment plan for contracted propane that allows you to make monthly payments based on your estimated annual usage.

Estimated Usage We estimate your annual usage based on your last three years actual usage.  If contracted gallons are exhausted during the term, additional gallons will be supplied at the retail price. Estimates do not always reflect actual customer demand, based on weather conditions or other factors.

Estimated Monthly Payment Amount Your initial monthly payment is calculated by dividing your total annual cost by 12 months, based on your estimated usage and the fixed contract price per gallon. We periodically review actual usage throughout the year. If your payment is not keeping up with actual usage, we may adjust your monthly payment. We will notify you in advance of any changes. Once your contracted gallons are exhausted, your Level Pay payment will continue, building your credit for future deliveries. We do not factor account credits into Estimated Monthly Payment Amount, since the available credit will be used for upcoming deliveries.  The monthly payment amount is based on actual usage not contracted gallons.

Pricing Our pricing is based on the fixed contract price per gallon, sold in 100-gallon increments, with a required minimum of 300 gallons. Any additional gallons beyond the contract will be provided at the retail price at the time of delivery. Sales tax is estimated on the initial contract and actual sales tax is applied at time of service or delivery. 

Payment Terms Payment is due at the time of service or delivery. The Level Pay Program is a prepayment plan. Any deliveries must be paid for in full at the time of delivery. If credit is not available for a delivery, you will be notified, and additional payment will be needed to cover delivery. Your monthly payments will continue each month. If you choose PreBuy to pay the entire amount in advance, your payment must be received by the PreBuy deadline for the discounted price to apply.

Equipment Leases / Service Leased equipment, including tanks and/or monitors, will be added into your level pay/pre buy contract. There are times equipment is added or changed during the contract period and those charges will be billed separately. Tanks and equipment terms and conditions can be found on our website. Any additional service work will be charged separately at the regular rate plus parts and labor. Service payment is due at the time of service.  We reserve the right to use the account balance to pay for any outstanding invoices.

Delivery Your fuel will be delivered using our Autofill Delivery method unless arrangements have been made otherwise. Deliveries will be made using the credit on the account at the time of delivery. A complete fill or minimum delivery of 200 gallons will apply. After all contracted gallons have been used, we will continue to deliver with your prechosen delivery method.

Reconciling Each year in June, we reconcile the account, and any unpaid balance will be due upon receipt. The balance will be billed and due on receipt or deducted from your Autopay account, any remaining pre-paid contract gallons at the end of the contract term will be converted into monetary value for future deliveries. No refund will be given. 

Auto-Renewal We will continue with the new monthly amount beginning in July on your prechosen date, unless previously changed. You will receive a notification of the new program term calculations including gallons and monthly payment in advance. Changes to contracts should be approved and any contract renewal amount will be provided in writing.  We require a minimum of 300 gallons to renew. The contract will be valid starting July 1st.  We reserve the right to deny auto renewal as needed, including payment delinquencies.

Monthly Payment Delinquencies the Level Pay Program monthly payment amount must be paid in full, by the due date each month as agreed to in the contract. If payment has not been received after two past due payments during the term, or nonpayment over 30 days, your Level Pay payment amount will be suspended and future deliveries will need to be paid at time of delivery.    There is a fee for returned checks and declined debit/credit card/ACH.   Failure to make monthly payments does not void contracted gallons. If you are removed from the program for failure to pay your Level Pay Program monthly amount, you will be billed accordingly and you will need to settle your outstanding balance, including any cancellation fees, due upon receipt. 

Cancellation Policy

You may cancel at the end of the contract term, which is June 30th, with no penalty.  If you choose to cancel your monthly payment amount at any other time, please notify our office. Cancellation of the monthly payment amount is not a cancellation of the contract. We reserve the right to bill your account the amount necessary to offset any losses incurred as a result of the cancellation. The account will be charged a cancellation fee of 25% of contract but no less than $250.00 plus any other fees that may occur.

Upon cancellation at the end of the contract term, we will reconcile your account and you will receive a bill or credit for actual usage. Once you cancel the Level Pay Program, any balance on your account is due and payable on receipt. Once the cancellation is reconciled, pricing and fees will revert to the retail rate and any subsequent fees will apply. Credit will remain on the account for future deliveries. No refund will be issued, and minimum delivery gallons apply.                    

                                          Current terms and conditions are available on our website at MSPropaneGas.com

MS Propane is not responsible for loss of heat or any resulting damage arising from a freeze-up in a dwelling or home.  It is the customer’s responsibility to protect their home against damage arising from a drop in heat.  The consumer should arrange for daily temperature monitoring if planning to be away from the premises for any length of time.  MS Propane will not be liable for any damage having to do with out of gas calls.


“Last year I signed up for your Level Pay Program so I could better budget and avoid a large bill during the cold weather.  When a winter weather emergency hit our state, I was toasty warm with no concerns.  I saw what others were paying at the time and I figured I was paying half what others paid.”  Donald G., Cabool, MO

“I am a member of several social media groups.  Members were complaining about the winter prices and they were comparing current price.  Some even bragged that they could buy gas from their company for a few cents cheaper than some others.  I just laughed because I have been paying much less than any of them.”  Jillian K., Fair Grove, MO

Policy revised 2021-04-19, 2021-07-10, 2022-03-25, 2023-03-22, 2024-05-13