Emergency Out of Gas Policy

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MS Propane is committed to providing propane that is safe for both our customer and our employees.

There are times when a customer may run extremely low on propane or even run out. This could create an unsafe situation. If you run out of propane, you should:

  1. Close the service valve on your propane take.
  2. Shut off all appliance valves.
  3. Call your local MS Propane office immediately at the number listed below.

Emergency Calls Take an Hour or More

In addition to repairs if necessary, taking time away from our delivery routes. The easiest way to avoid out of gas emergencies is to have a tank monitor and call for gas at 25%. 

MS Propane is not responsible for loss of heat or any resulting damages arising from a freeze-up in a dwelling or home. It is the customer’s responsibility to protect their home against damage arising from a drop in heat. The Consumer should arrange for daily temperature monitoring if he/she plans to be away from the premises for any length of time. Customers are also responsible for out of gas charges if their account is past due. MS Propane will not be liable for any damages having to do with out of gas calls. Please inquire about our monitors. 

Click here to view and download our full Emergency Out of Gas Policy.